Payoneer doesn't allow me to accept funds from individuals + alternative Payoneer companies?

Hi,

I have a Payoneer prepaid card for more than 2 moths. I have clients that load funds to my account via the load payment service (they pay with credit cards).
Few days ago Payoneer support asked me for more information about my business, which is marketing, and today I got their reply that they can't approve my application. It means I can no longer receive funds from individuals, but only from companies.
I spoke with their representetive on chat and her answer was that she can't help...

Payoneer doesn't allow me to accept funds from individuals + alternative Payoneer companies?

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