Somebody from Colombia ordered electronic goos from our on-line store. Total value about U$107.00. We shipped it, they received it and sure enough after about a month there is a chargeback.
We ship everything by Fedex and have all papers and signature of the person to support that recipient did receive goods. So we won first chargeback. Card owner posted second level of chargeback. Since it is Visa it was filed as an Pre-arbitration. That means this time Visa itself will evaluate a case and...
Fight chargeback or not?
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Fight chargeback or not?
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