I am not getting an One time password (OTP) in my mobile phone.

I am using SBI's International VISA Debit card. I forgot the password and now I can't purchase anything online. When i contacted the bank branch they said that i have to register my mobile number to a SBI atm in order to receive an OTP when the password changing process asks. But the problem is that I have registered my phone number via SBI atm and still not getting otp. When I try to change my password through the forgot password option it says "Enter you card number, pin, account number...

I am not getting an One time password (OTP) in my mobile phone.

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